WE PRIDE OURSELVES ON
our holistic approach to your care
Happy-Valley-Clinic-holding-hands-elderly

About Us

At the Happy Valley Clinic, our mission is to provide the highest standard of patient care while incorporating a holistic approach toward diagnosis and management of illness.

We are committed to promoting health, well-being and disease prevention to all patients.

We do not discriminate in the provision of excellent care and aim to treat all patients with dignity and respect.

We are committed to providing comprehensive, general practical care to all individuals and families in our community.

OUR PRACTICE CONFIDENTIALITY

Your medical record is a confidential document. It is always the policy of this practice to maintain security of patient personal health information and to ensure that this information is only available to authorised members of staff.

We ask that you assist us in providing the best possible health care to you by making sure that the information we have is up to date.

If you wish to view your medical records, please discuss this with your doctor.

Please note: We cannot give out any information to anyone including other members of your family without your permission.

Ask your doctor or our reception staff if you would like a copy of our Privacy Policy.

NURSING HOMES HOSTELS AND HOSPITALS

All doctors at this practice care for patients who are residing in local institutions.

The nursing homes we currently visit are Cottage Grove and Anglicare SA in Trott Park.

DISABLED FACILITIES

There is a disabled car parking bay in the driveway to the left of the front entrance to the surgery.

Should you have any special needs please do not hesitate to discuss this with your doctor, nurse or our reception staff.

FEEDBACK & COMPLAINTS

Our practice views feedback and complaints as a learning opportunity and a chance to improve our service.

If you have a complaint or feedback please feel free to discuss this with your GP or see our Practice Manager.

You may prefer to write to us with any concerns or suggestions.

To email the Practice Manager: pm@happyvalleyclinic.com.au

Alternatively, you may wish to register your complaint with the Health & Community Services Complaints Commissioner on Toll Free: 1800 232 007